Refund policy
🔄 Return & Refund Policy
We want you to love your JUNO Beauty experience.
If you are not completely satisfied with your purchase, we are here to help.
Return Window
You have 30 days from the date of delivery to request a return or refund.
Condition of Items
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it.
It must also be in the original packaging.
How to Initiate a Return
Please contact us with your order number and reason for return.
We will provide you with instructions on how and where to send your package.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be automatically applied to your original method of payment within 5–7 business days.
Damaged or Defective Items
If you receive a defective or damaged product, please contact us immediately with photos of the item and packaging.
We will arrange a replacement or full refund right away.
Return Shipping Costs
Customers are responsible for paying their own shipping costs for returning items, unless the item arrived damaged or defective.
Shipping costs are non-refundable.
📩 If you have any questions regarding returns or refunds, please contact us at
support@feliciaskin.com